Quality Management System ISO 9001:2015

Strongly committed to our mission of "providing complete solutions for laboratories", we are focused on the constant search for new programs and services that would enrich our offer and constantly invest in education and training of employees to keep up with the global trends.

The Farmahem team consists of around 70 highly qualified employees and is organizationally divided into three Sectors for trade: diagnostics and drugs, instruments and equipment, additives and reagents.

Our offer includes a rich portfolio of laboratory equipment for medical, analytical and construction laboratories, from basic laboratory equipment to the most sophisticated analytical instruments, reagents and laboratory consumables, disinfectants, food additives and much more.

From 2003, Farmahem has implemented a quality management system according to ISO 9001 standard and is certified by the company "Quality Austria".

Currently, we are certified according to the newest version of the standard ISO 9001:2015.
  
All company’s processes are carried out according to the standard operational procedures defined by ISO 9001.

 

Farmahem’s Quality policy

Permanent commitment - the key to success of Farmahem, is based on the following principles:

• Wide range of products and services in order to meet all the demands of the market - customers;
• Commitment to the environmental protection and social responsibility;
• Respect for human rights and non-discrimination on any grounds (gender, age, race, religion, nationality, ethnicity, etc.);
• Striving for continuous development, improvement and introduction of innovations in the business based on efficient business processes, well-defined measuring indicators, implementing the best practices and constantly monitor the customer satisfaction;
• Continuous improvement of the working conditions in the company, motivating employees through numerous benefits and rewards;
•  Satisfying the requirements of all parties involved in the operation: employees, customers, suppliers and the company’s management;
• Building long-term partnerships with customers by meeting their requirements and needs and exceeding their expectations;
• Long-term cooperation with world-renowned suppliers;
• Fulfilling our obligations to customers regarding quality, price, delivery time and 24 hour after-sales support for maintenance, technical and application support through highly qualified and trained staff members;
• Continuous improvement of the quality of the products and services in order to meet the customer demands and to improve their satisfaction, loyalty and trust;
• Implementation of all the legal requirements, standards, regulations and other law acts;
• Pharmachem quality policy is available to all employees and to the public.

 

From the very beginning, Farmahem has been guided by the principles of socially responsible and sustainable management, as evidenced by numerous awards and recognitions, including the prestigious jubilee recognition for continuous implementation of successful socially responsible practices in the period 2007–2017, as well as the award for greatest achievement in popularization of the environmental and nature conservation, awarded by the City of Skopje in 2008.

The Farmahem team strictly follows the objectives defined by the ISO 9001:2015 quality  management system.

The immpresive number of awards that Farmahem has received, as well as the positive references from our projects, justify the title: "Farmahem - one of the leading companies in the field of trade with laboratory equipment and instruments, as well as environmental consultancy in R.N.Macedonia".

 

FARMAHEM - YOUR PARTNER FOR A SAFE FUTURE!

 

 

Quality Manager

Aleksandra Petrovska-Gorin

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